In this episode, we chat with Bert Doolen, owner of Doolen's Oil, who has been keepin' the 315 warm since 1972! Bert shares his journey of unexpectedly stepping into the family business, the lessons he’s carried forward from his father, and the realities of working in an industry that keeps homes warm and cozy through harsh winters. This episode dives into the grit, humor, and community spirit that drive small-town businesses like Doolen’s Oil.

Listen to hear about:

• How Bert transitioned from avoiding the family business to proudly running it for over two decades.
• The behind-the-scenes challenges of delivering heating oil during snowy Central New York winters.
• Bert’s commitment to exceptional customer service and the generational relationships he’s built with his clients.
• The joys and struggles of working with family and balancing personal life with the demands of a 24/7 business.
• Bert’s insider tips on the best hidden food gems in Central New York!

Get a glimpse into the life of a true local business hero and the values that make small-town enterprises thrive!

Show Markers:
(0:00) - Intro
(1:15) - Show Start & Taking Over the Business
(2:00) - Lessons From Dad & Family Business
(4:10) - Day in the Life
(6:45) - Customer Service Focus
(7:55) - Pros & Cons of Running a Business
(10:20) - Automatic Customers
(11:45) - Future Plans & Local Small Operations
(13:55) -  Requirements & Regulations
(15:10) - Unexpected Delivery Experiences
(16:15) - Five Unknown Lunch Spots in the 315
(22:00) - Number 1 Secret Spot
(25:00) - Other Restaurant Shout Outs
(27:20) - Contacting Doolen's Oil
(28:35) - Rapid Fire Questions

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